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Terms & Conditions

These terms and conditions cover and apply to all transactions between the “Client” (person purchasing the jewelry item(s); also referred to as “you” through these terms and conditions) and Vikay Jewels (also referred to as “we” through these terms and conditions). These terms and conditions superseded and cancel any other oral or written agreement between the aforementioned parties. A client acknowledges and enters into these Agreements upon placing an inquiry or submission that leads to an accepted order as outlined below in the Orders section.

Product Descriptions & Pricing

 We strive to provide accurate and detailed product descriptions, including information about materials, gemstones, and measurements. However, please note that colors and sizes may vary slightly due to natural variations and monitor settings.

 

All prices displayed on our online store are in the designated currency and are subject to change without prior notice. We ensure that prices are accurate, but errors may occasionally occur. In such cases, we reserve the right to cancel or modify orders accordingly.

Order Confirmation, Shipping & Delivery.

A phone, email, or online inquiry or submission is not considered an accepted order until we have confirmed the order details with you, accepted payment, and provided an estimated ship date. An inquiry or submission is not a recognized and accepted order until all three of the aforementioned items has occurred. We are not responsible for fulfilling any inquiry or submission that has not become an accepted order. After placing an order, you will receive an email acknowledging receipt. This email does not confirm acceptance of your order; it is only a confirmation that we have received it. The acceptance of your order and the formation of a contract will occur once the item(s) are shipped to you 

It is at the sole digression of Vikay Jewels if we decide to accept and process an order. Any inquiry or submission that appears to be fraudulent in nature will not be accepted as an order. If requested, it is the client’s responsibility to provide adequate proof of identity and address verification to Vikay Jewels before we accept, process, and ship any order.

We strive to deliver your purchase within the estimated time frame specified during the checkout process, for custom-made orders we strive to deliver within 2 - 7 weeks. However, please note that delivery times may vary depending on your location and other external factors beyond our control. Any applicable customs duties, taxes, or fees are the responsibility of the buyer. If you need it in a rush, let us know in the comments of your inquiry. Sometimes we can rush the order. Each piece is different, so we will discuss your options once you submit your inquiry.

Returns & Exchanges

All custom and special order jewelry items are not returnable. If you have a question about if an item is a custom or special order piece, please contact vikay@vikayjewels.com

All sale items, engraved items and special order merchandise are considered final sale. Engraved items can not be returned or exchanged unless there is a product defect. Merchandise that has been altered or sized may not be returned or exchanged.

For non-custom and non-special orders, we accept returns or exchanges for an online purchase within 5 days of your purchase date, unless otherwise noted. If 5 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange. To be eligible for a return, your item must be unused/unworn and in the same condition that you received it, if you have any question please contact us.

custom and special order jewelry items

Definition : Any jewelry item(s) designed and/or created specifically for the client or any jewelry that was modified from its standard design to meet to the client’s specifications. This includes our semi-custom and pre-designed jewelry items where a client has selected specific gemstone type(s) and/or quality(ies) to be set in their selected mounting.

Deposit & Product satisfaction

In order to begin commissioning the piece, Vikay Jewels requires a deposit equal to 50% of the total sale price rounded to the nearest $10.

For total custom design pieces the client will be shown a CAD rendering or wax model of the item. If the design is satisfactory to the client, the client will be asked to provide written agreement or confirmation  (or an email) to Vikay Jewels stating he/she approve the design. This approval signifies the client’s desire for Vikay Jewels to create the design shown and that the client agrees to pay the agreed upon price for the entire jewelry piece. At the completion of a satisfactory piece, Vikay Jewels will require the remaining balance due before delivery of the product.

Outside Work

Vikay Jewelsis not responsible for any work performed on a jewelry piece by any other entity other than Vikay Jewels . This includes, but not limited to, ring resizing, rhodium plating, stone tightening, prong re-tipping, and other repairs or modifications. Any item that shows signs of outside work performed on it is not eligible for return, exchange, or any other coverages for damages or defects. It is Vikay Jewels sole discretion whether an item has been deemed to have had outside work preformed on it. This is particularly noted when the item has been noticeably altered from the original state order/invoiced state.

Photography & Design rights

Vikay Jewels has the right to publish and use as we please any photograph(s) and/or design elements/CAD/CAM of the above listed jewelry item(s). We also retain the right to recreate or reproduce any design that we create for a client without approval from the client.

Limitation of Liability

We strive to provide accurate and reliable information on our website. However, we do not guarantee the completeness, accuracy, or reliability of the information. We shall not be liable for any direct, indirect, incidental, or consequential damages arising from your use of our website or the purchase of our products.

By using our website and making a purchase, you agree to abide by these Terms and Conditions. We recommend reviewing them periodically, as they may be updated without prior notice. Please contact vikay@vikayjewels.com for any question.

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